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Events Archive

Check out the BECoP events calendar and get more information on specific events below.

April 2019


Join us for BECoP’s first social event of 2019: a fun networking event at lunch.

 Wednesday, April 10th

Earl Warren College Room, Price Center West


 Thanks for bringing your lunch and building relationships with your fellow BECoP members. The conversation starters and networking exercises presented by Melani Roberson, Tony Nava, and Nikki Giaquinta (our BECoP Social Committee) were new, engaging and fun! 

For a copy of the presentation, please click here: BECOP Networking Event

March 2019

We hosted a workshop to learn how to effectively address incivility in the workplace with highly-engaging, memorable and actionable keynote speaker, Shola Richards!

 Shola Richards, author of Making Work Work and Go Together, introduced participants to the transformative African concept of Ubuntu (pronounced, oo-BOON-too), which is translated to mean, “I am, because we are.” Additionally, Shola shared how Ubuntu, along with three powerful questions, will have the power to positively transform how we work, live and lead—starting today. Best of all, anyone can do this regardless of job rank, years of experience, level of education or professional title. Lastly, Shola presented a strategy to help the participants to deal more effectively with the challenges that they will face in their lives (professionally or otherwise), while also providing them with an additional tool to ensure that the participants stay committed to putting these strategies into action long after the keynote ends. Shola provided a powerful shot of inspiration for teams and leaders across campus.  


Date: Thursday, March 7, 2019

Time: 9:00 am - 11:30 am

Location: Price Center East Ballroom


February 2019

Process Maps GPS (Guidance, Practice & Standards) with Shawn Munro

Date: 02/05/2019
Time: 11:30 am - 12:30 pm
Location: 111A University Center  (Chancellor’s complex conference room)
Event Type: Workshop
Presenter: Shawn Munro, Jacobs School of Engineering APEX and Lean Bench Manager

Please join us for this workshop on foundational process mapping. With the Enterprise Systems Renewal coming up, Shawn Munro, Jacobs School of Engineering APEX and Lean Bench Manager, will present:

o   Basic, foundational principles of process maps

o   Types of process maps of their purpose/use

  • Differences in content, i.e., current state mapping v. future state and process levels
  • Differences in format, i.e., process landscapes, swim lanes, relationship, SIPOC, etc.

o   Campus standards for process mapping at UC San Diego

There were giveaways of Shola Richards' book "Go Together"

A recording of the event may be found here.

The slide deck may be found here. 

Process Mapping - Shape Basics may be found here.


Lucidchart Workshop

Lucidchart, a web-based diagramming and visualization tool, will be on site for a special session just for UC San Diego! The one hour workshop will provide a basic overview of the Lucidchart solution and various usage (swim lane, SIPOC, process map, and org charts). Lucidchart is a great alternative to Visio and allows for collaboration with individuals and teams of people within our outside of the University and it's available to all faculty and staff.

This is a must attend event!  This session will not be available via ZOOM however, it will be professionally recorded by UCSD and placed on Lucidchart’s You Tube channel. BE-CoP will provide a link to the video after the event.

There were giveaways of Shola Richards' book "Go Together" Shola will be a guest speaker on March 7th. 

Event Type: Presentation & Discussion

Date: Wednesday, February 27, 2019

Time: 1:30-2:30 pm

Presenter: Dave Palmer and Greg Conover

Location: 111A University Center

Track: Process Improvement


Greg Conover, Account Executive for Lucid for Education, Lucidchart

Greg is an experienced sales representative with demonstrated history of helping faculty, students and staff in higher education improve the efficiency with which they teach, learn and work with others. Prior to working at Lucid for Education, Greg worked at Pearson Education management. Greg has a Masters of Business Administration from Brigham Young University.

Dave Palmer, Customer Success Manager, Lucid for Education, Lucidchart.

Dave is an innovative leader with extensive experience working with SaaS (software as a service) products through project management, implementation, and Tier II support management. Prior to joining Lucid, Dave worked at Sidewalk, a company dedicated to educational content distribution in higher education. He partners with clients to assess needs and work cross-functionally to create operational efficiencies.


A recording of the event may be found here on BECOP’s YouTube channel.

December 2018

Process Palooza 2018

Date: 12/12/18
Time: 8 a.m – 5 p.m.
Location: Price Center West 
Event Type: Competition, Conference & Expo
Presenter: UC San Diego IT Services & UC San Diego Extension

Join us at Process Palooza!  Process Palooza is a Conference, a Competition and an Expo all rolled into one! On December 12th, UC San Diego’s ITS and UC San Diego Extension will co-host this one-day event, which showcases continuous improvement in action.

Engaging the entire campus community, we are excited to welcome over 1,000 attendees to our 2nd annual event. Free to UC and a nominal charge for non-UC attendees. Don't miss this opportunity to learn what business execllence work is taking place on campus, what resources are available, share your process and continuous improvement story and watch process improvement in action.

Don't forget the free breakfast, lunch and tours!

October 2018

Switch: How to Change Things When Change Is Hard, a Discussion with Dr. Lisa Shaffer

Date: 10/16/18
Time: 1:30–2:30 p.m.
Location: 111A Conference Room Chancellor’s Complex
Event Type: Book Club
Presenter: Dr. Lisa Shaffer
Track: All

Description: Join Dr. Lisa Shaffer on Wednesday Tuesday October 16th as she leads a discussion on Chip and Dan Heath’s bestseller Switch: How to Change Things When Change Is Hard.

Listed on BE-CoP’s summer reading list, packed with stories …”the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change”. While we encourage you to read the book, you are welcome to come learn more and be inspired!

About the Speaker: Dr. Lisa Shaffer has enjoyed a 44-year career in government, industry, academia, and the non-profit sector. Her experience includes positions at NASA and NOAA (the National Oceanic and Atmospheric Administration), focusing on international environmental programs; in strategic planning at an aerospace company; Scripps Institution of Oceanography, as Director of International Relations; and executive director of the UC San Diego Sustainability Solutions Institute. Lisa taught ethics, environmental strategy, and corporate social responsibility at UC San Diego. She is a former Deputy Mayor of the City of Encinitas, serving on the City Council from 2012-2016. Shaffer earned her B.A. in political science from the University of Michigan, and her Ph.D. in public policy from the George Washington University, followed by an MBA from UC San Diego. Currently she is working as a writer and consultant.

Presentation: Switch: How to Change When Change is Hard  (coming soon)

Recording: Due to an intranet failure there is no recording available for this presentation.


BECOP Strategic Planning Session

Date: 10/23/18
Time: 11:30–2:30 p.m.
Location: 111A Conference Room Chancellor’s Complex
Event Type: Lunch Meeting
Presenter: BECOP Steering Committee

Track: All


The Business Excellence Community of Practice is inviting all members to lunch and join us for a Strategic Planning session where your input will shape the future of the community for 2019. Please RSVP (accept yes) by Wednesday, September 19th as this will inform us of how many people to order catering for.


September 2018

BECOP Booth at Research Administrator Appreciation Day (RAAD)

Event Type: Booth
Date: 9/7/2018
Time: 10 a.m. - Noon
Presenter: N/A
Location:  Price Center East Ballroom and John Muir Room
Track: All 

Event Description. Research Administrators serve an important role in supporting research which is why we want to annually celebrate the critical role they play at UC San Diego. Research Administrator Appreciation Day is one of the biggest events that the RA Training Program hosts. We always look forward to this day to appreciate all the hard work that research administrators put in to everything they do!

Managing Change at UC San Diego:  ESR as an example, a discussion with Dr. Bernadette Han.

Whether we’re involved in implementing new services, upgrading systems, improving processes, or just checking off a task in our to-do list, we are contributing to change at some level. Change impacts people and how they work, and people’s level of adoption can make or break the success of the change. There’s no “one-size-fits-all” approach to change management. Come find out about change management strategies, approaches, real-life examples and tools. Bring your experience to share.

Event Type: Presentation & Discussion
Date: Tuesday September 25, 2018
Time: 10:00-11:00 am
Presenter: Dr. Bernadette Han
Location: Governance Chambers, Price Center East 4th floor
Track: All 

Speaker: Dr. Bernadette Han currently serves UC San Diego as Director, Staff Education & Development and Director of Strategic Organizational Change Management for ESR.  UC San Diego Staff Education & Development (SED) is a multi-function division of the Human Resources Department that consists of Learning & Development, Organization Development, and Learning Technologies. SED is responsible for providing complex organization development consulting services and programs, instructor-led and e-learning, instructor support, enrollment management, development and coordination of major professional development programs and processes for UCSD employees; coordination of systemwide development programs and processes for the campus,  self-study library acquisition and administration, administration of the UC Learning Center, oversight of professional development policies and use of educational benefits. SED supports two training facilities, instructor led classes, e-learning, thousands of course enrollments and compliance training reporting. 

Presentation & Recording are made available upon request: contact Dr. Bernadette Han (

August 2018

Employee Engagement During Times of Change

Event Type: Presentation & Discussion

Date: 8/20/2018

Time: noon–1 p.m.

Presenter: Christi Gilhoi, Employee Engagement Manager, Qualcomm

Location:  Price Center Eleanor Roosevelt College (ERC) Room, 2nd Floor

Track: All 

Description: Join Christi Gilhoi, Employee Engagement Manager, Qualcomm as she leads a discussion on Employee Engagement During times of Change. Christi Gilhoi is responsible for designing and executing global employee engagement and recognition programs for Qualcomm. These programs support family, financial, cultural, wellness and personal development initiatives and campaigns through Qualcomm’s global campuses; in short, family, finance and fun! She also oversees cultural arts and philanthropy engagement in the San Diego community. Qualcomm is currently working to drive growth in mobile and capitalize on the opportunity of mobile intersecting a broader set of industries, such as automotive, the Internet of Things, networking and mobile compute. Christi is working to keep their employees engaged and excited to execute.

Employee Engagement Presentation 

July 2018

Checklist Manifesto with Will Ford

Date: 7/25/18

Time:  noon – 1 p.m.

Location: EBU1 1103A (Boardroom) Jacob School of Engineering, 1st Floor

Event Type: Book Club

Presenters: Will Ford, Director, Project Management Office for UC San Diego Health

Track: All

Remote Access:  Zoom or Telephone: Dial: +1 646 558 8656 (US Toll) or +1 408 638 0968 (US Toll), Meeting ID: 858 822 4311

Description: Join Will Ford, Director, Project Management Office for UC San Diego Health, on Wednesday July 25th as he leads a discussion on Atul Gawande’s bestselling book Checklist Manifesto

In a review, author Malcolm Gladwell states, “The Checklist Manifesto, begins on familiar ground with his experiences as a surgeon. But before long it becomes clear that he is really interested in a problem that afflicts virtually every aspect of the modern world—and that is how professionals deal with the increasing complexity of their responsibilities.”

Listed on BE-CoP’s summer reading list, you may want to dive into this book now! While we encourage you to read the book, you are welcome to come learn more and be inspired!

Checklist Manifesto Presentation World Health Organization Surgical Safety Checklist

Summer 2018

Event: Summer Reading List
 Event Type: Book Club
 Date: Summer 2018
 Presenter: BECoP
 Location:  Self-paced
 Track: All 

Summer Reading List

Based on your input we’ve prepared a reading list for your summer vacations and days at the beach! 

  • Checklist Manifesto:  Amazon Link  
    • Wednesday July 25, 2018, Noon to 1:00pm, Location: EBU1 1103A (Boardroom) Jacob School of Engineering, 1st Floor.  
    • Join Will Ford, Director, Project Management Office for UC San Diego Health, on Wednesday July 25th as he leads a discussion on Atul Gawande’s bestselling book Checklist Manifesto.
  • Switch: How to Change When Change is HardAmazon Link  
    • Tuesday October 16th,1:30pm -2:30pm, Location: To be confirmed.  
    • Join Dr. Lisa Shaffer as she leads a discussion on Chip and Dan Heath’s bestseller Switch: How to Change Things When Change Is Hard. Listed on BECoP’s summer reading list, packed with stories …”the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change”. 
  • Making Work Work Amazon Link
  • Lean for Higher EducationAmazon Link
  • Hitchhikers Guide to Lean: Lessons from the Road: Amazon Link
  • Primal Leadership:  Amazon Link
  • Leading Change (change management): Amazon Link  

What are you reading this summer? Please share with the group on our discussion thread here:

June 2018

Making Every Project a Success!

Date: 6/27/18

Time: 1:30–2:20 p.m.

Location: Campus LISA, Rady School of Management - Room 1E106 (map)

Event Type: Panel Presentation


  • Mojgan Amini, Director Process Management & Continuous Improvement, IT Services
  • Ahren CrickardOffice of Executive Vice Chancellor, Academic Strategic Initiatives
  • Shawn Munro, Senior Business Process Analyst, Jacobs School of Engineering
  • Monique Pascucci, Organizational Consultant/Senior Project Analyst, Office of Program Management and Business integration
  • Bradley SollenbergerSenior Strategic Initiatives Analyst, OSI
  • Lynn Underwood, ESR IT Organizational Change Management, IT Services 

Track: All

Registration: Requires Campus LISA registration:

Description: A day-long (and free) conference focused on IT, Campus LISA is an annual event that brings together the campus technical community. Attend all, or as much of the conference as you’d like, but don’t miss the BECoP presentation.

Whether you're a business analyst, a programmer, or systems admin, it's imperative to understand that it takes all types of skills and expertise to effectively plan, execute and deliver an outstanding solution – no one can do it alone. The Business Excellence Community of Practice (BECoP) is a consortium of practitioners in the areas of Organizational Change Management, Continuous Improvement based on Lean Six Sigma, and Project Management. These professionals share interests as change agents, business improvement practitioners, project managers and strategists to foster operational excellence. Come learn how you can ensure project success by layering key concepts during the project lifecycle. Bonus content includes a glimpse into Process Palooza and the Lean Bench, programs that are supported by BECoP.

In addition to the BECoP session “Make every project a success” at 1:30 p.m., there are a few other sessions that you may want to catch:

  • 10:15 a.m. – 11:05 a.m.: “This is going to hurt. How creating a culture of feedback through radical candor can drive results collaboratively” by Ahren Crickard
  • 3 p.m. – 3:50 p.m.: “How to get out of your own way. Get better at facilitating your own career success.” by Allison Flick and Jessica Hilt

Making Every Project a Success

May 2018

Project Momentum

Date: 5/30/2018

Time: 1–2 p.m.

Location: Price Center Eleanor Roosevelt College (ERC) Room, 2nd Floor

Event Type: Panel Discussion

Presenter: Tana Troke-Campana, Bill Homan, Bradley Sollenberger

Track: All

Project Momentum Presentation

Jacobs School of Engineering Project Support Guidelines

April 2018

March 2018

Making Project Planning a Success

Date: 3/26/2018

Event Type: Presentation & Discussion

Presenter: Prachi Raheja

Track: Project Management

Making Project Planning a Success

February 2018

Current State - Find Out What Really Happens


Event Type: Presentation & Discussion

Presenter: Sara Danford, (Moinque Pascucci), Lynn Underwood

Track: All (Project Management, LSS Process Improvement, Change Management)

BECoP Current State Group Notes

Understanding Current State 2018

January 2018

Leading Teams and Creating Effective Organizational Change - "Radical Candor" by Kim Scott

Date: 1/19/18

Event Type: Book Club

Presenter: Ahren Crickard

Track: Change Management

January Bookclub Presentation

December 2017

Three Most Underutilized But Effective Lean Tools

Date: 12/18/17

Presenter: Bradley Sollenberger

Track: Lean Six Sigma

Go Lean Six Sigma Template