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Events Archive

Check out the BECOP events calendar and get more information on specific events below.

July 2022

No Events.

June 2022


Lucidchart: Overview & User Tips

Date: Thursday, June 9, 2022

Time: 12:00p.m. - 1:00p.m.

Where:  Zoom Recording

Presenters: Chelsea Hicks 

BECOP will have a 2-part series in June. Please note that each presentation stands on its own, you are welcome to attend both, but it is not required. Part 1 is an overview which will describe the common uses and basic operations for this tool used for process mapping and many other visual information uses. You’ll also learn about revision history, comparing current and previous versions and setting up shared and personal folders.
How might you use this campus-provided tool to improve your work area? Let’s find out!


Lucidchart: Data Linking & Power Features

Date: Thursday, June 23, 2022

Time: 12:00p.m. - 1:00p.m.

Where: Zoom Recording

Presenters: Chelsea Hicks

This is part 2 of our Lucidchart series in June. Please note that each presentation stands on its own, you are welcome to attend both, but it is not required. This session will focus on using data linking to create organizational charts and other fixed visuals that display changing input. You’ll also discover some other power features and see how other clients are using Lucidchart for their needs.

What need does your unit have that might benefit by using Lucidchart? Let’s explore!

May 2022

Lean Six Sigma Course and Scholarship Information Session

Date: Thursday, May 26, 2022
Time: 12:00pm - 1:00pm
Location: Zoom
Event Type: Info Session, Zoom Recording
Presenter: Angela Miller and Antonio Nava


Join the Office of Operational Strategic Initiatives (OSI) and the Division of Extended Studies to learn more about the courses and scholarships that can support you on your Lean Six Sigma (LSS) journey. 

  • Learn about the LSS Green Belt scholarship and understand the application process
  • Learn what an LSS Green Belt project entails and tips to come up with a project
  • Hear from past LSS Green Belt scholarship recipients 

April 2022

No Events.

March 2022

Business Systems Analysts and Requirements Traceability

Date: Thursday, March 24, 2022
Time: 12:00pm - 1:00pm
Location: Zoom
Event Type: Webinar, Zoom Recording
Presenter: Stewart McMaken

What does a Business Systems Analyst do?
How important are Requirements?

 Whether you are a new project manager or experienced and open to learning more, join us for this insightful and lively look inside the role of Business Systems Analysts and a look at Requirements Traceability: Linking business requirements to stakeholder and solution components and requirements. Helping to manage scope, risk, time, requirements changes, cost and communication.

February 2022

BECOP New Year Icebreaker Social

Date: Thursday, February 24, 2022
Time: 12:00pm - 1:00pm
Location: Zoom
Event Type: Social Networking
Presenter: Loralyn Cross

BECOP is hosting its first social of the year! In this interactive session, learn more about BECOP and get to know your colleagues in the Business Excellence Community!


  • Introduction to BECOP
  • Roundtable: Get to Know Your Colleagues
    • Come prepared to introduce yourself, and share a fun fact with the group
    • Select a fun virtual background or filter if you would like!
  • Breakout Rooms: Life Stories
    • We will breakout into small groups to get to know each other better by sharing a bit about who we are and what brought us to BECOP

January 2022

Happy New Year!

No Events.

December 2021

Happy Holidays!

No events.

November 2021

BECOP Annual Executive Board Elections 

Election information updated in the November BECOP Newsletter. 

October 2021

"BOO-COP" Fall Icebreaker Social 

Date: October 28, 2021
Time: 12:00pm - 1:00pm
Event Type:  Social Networking
Sponsored by:  BECOP
Available to:  Everyone
Register here:  Registration


Join us if you dare for BECOP’s spookiest event yet!  This BOO-COP Icebreaker Social is your opportunity to learn more about BECOP and get to know colleagues in the Business Excellence Community. Dust off those cobwebs or make them part of your “scene”; come in costume, or pick a background theme. We’ve been brewing up some wicked fun, you won’t want to miss this one!

 *Ghoulish Giveaway: Prizes for most creative Halloween or Fall themed presence

*My BOO Crew Roundtable: Get to know your colleagues

*Tricks & Treats: Consider sharing a trick (a feature in an existing app) or a treat (a favorite new app) that you can't live without, Bonus points if it helps with organization or efficiency!

 Register in advance for this meeting. After registering, you will receive a confirmation email containing information about joining the meeting.


BECOP Annual Executive Board Nominations 

Open from OCT 1st - 29th

Do you or someone you know have experience in Change Management, Continuous Improvement, and/or Project Management? Join us in leading the Business Excellence Community of Practice while establishing partnerships across the university and providing a forum for positive change!

The 2022 Executive Board is seeking nominations for the following positions:
If you would like to be considered for any of the Executive Board positions or would like to nominate other candidates to serve, please fill out this online form by October 29, 2021.

September 2021

Best Practice Roundtable: Leveraging Collective Genius
Date:  Thursday, September 9, 2021
Time:  12:00pm - 1:00pm
Event Type:  Workshop
Sponsored by:  BECOP
Available to:  Current and Prospective BECOP Community Members
Registration:  closed

Our BECOP community of Lean Six Sigma, Change Management and Project Management is rich with experience, lessons learned and tips & tricks! Let’s share this knowledge with each other during an informal roundtable based on your collective genius. Advance submissions (a sentence or two) are encouraged and we plan to include impromptu ideas as time allows.

Attend to listen, share or meet others - join us!
Hosts: Ana Portlock & Kevin Waldrop

August 2021

BECOP Book Club -  "Lean Higher Education: Increasing the Value and Performance of University Processes"
Date: August 5, 2021
Time: 12:00 PM - 1:00 PM
Event Type: Book Club
Sponsored by: BECOP
Registration: Closed


Join us as we speak with Bill Balzer from Bowling Green State University. Dr. Balzer is the author of Lean Higher Education: Increasing the Value and Performance of University Processes. He is a professor of industrial-organizational psychology at Bowling Green University, where he also holds an appointment as Vice President Faculty Affairs and Strategic Initiatives.

July 2021

Project Management Practical Training (PMPT) Info Session
Date: July 29, 2021
Time: 12:00 PM - 1:00 PM
Event Type: Info Session
Sponsored by: BECOP
Registration: Closed


Register in advance for this info session to learn more about the Project Management Practical Training (PMPT) program.

Are you interested in learning about project management? Perhaps you are looking for a starting point to gain the knowledge and skills needed to successfully initiate, plan, execute, monitor, and close projects at UC San Diego?

Project Management Practical Training (PMPT) is a blended learning project management program that incorporates online learning, live discussion sessions, social learning and mentorship, and project work to prepare the next wave of project managers at UC San Diego is being offered by The UC San Diego Business Excellence Community of Practice (BECOP), UC San Diego Extension, and UC San Diego Campus and Health Human Resources.

Learn more about the program and the requirements to determine if this program is right for you!

June 2021

Title: LSS Scholarship Info Session
Date: June 17, 2021
Time: 12:00 PM - 1:00 PM
Event Type: Information Session
Sponsored by: Operational Strategic Initiatives and UC San Diego Extension
Available to: UC San Diego Employees
Register ___


  1. Learn about the scholarship and understand the application process
  2. Learn what a Green Belt project entails and tips to come up with a project
  3. Connect with LSS instructor Tracy O'Rourke to learn about the class format
  4. Hear from past Green Belt scholarship recipients

May 2021

Registration for Process Palooza 2021!

Process Palooza returns in May 2021 for another series of virtual, weekly sessions that highlight continuous improvement success stories and how you can leverage continuous improvement in your organization.

Visit for registration and event info.

Join us 10:30 a.m. - 12 p.m. Pacific on:

  • May 11 
  • May 18
  • May 25
  • June 1
  • June 8

Title: Project Management Lite (Class #1)
Date: May 14, 2021
Time: 8:00 AM - 9:30 AM
Event Type: Virtual Training
Sponsored by: Health System PMO
Available to: UCSD Employees
Registration: UC Learning Center


  • Project Management Basics
  • Ideation & A3 Proposals
  • Initiation & Chartering

Title: Project Management Lite (Class #2)
Date: May 21, 2021
Time: 8:00 AM - 9:30 AM
Event Type: Virtual Training
Sponsored by: Health System PMO
Available to: UCSD Employees
Registration: UC Learning Center


  • Planning & Scheduling/WBS
  • Status Reports & Meetings
  • Risk, Issues, Changes & Escalation
  • Closing & Lessons Learned

April 2021

Title: BECOP Icebreaker Social
Date: April 22, 2021
Time: 12:00 PM - 1:00 PM
Event Type: Social Networking - register here


Join us for the first BECOP social of the year! In this interactive session, learn more about BECOP and get to know your colleagues in the Business Excellence Community!

Title: Project Management Lite (Class #1)
Date: April 23, 2021
Time: 8:00 AM - 9:30 AM
Event Type: Virtual Training
Sponsored by: Health System PMO
Available to: UCSD Employees
Registration: UC Learning Center


  • Project Management Basics
  • Ideation & A3 Proposals
  • Initiation & Chartering

Title: Project Management Lite (Class #2)
Date: April 30, 2021
Time: 8:00 AM - 9:30 AM
Event Type: Virtual Training
Sponsored by: Health System PMO
Available to: UCSD Employees
Registration: UC Learning Center


  • Planning & Scheduling/WBS
  • Status Reports & Meetings
  • Risk, Issues, Changes & Escalation
  • Closing & Lessons Learned


March 2021

Title: BECOP Presents: Intuitive Project Management Training for Everybody
Date: March 18, 2021
Time: 12:00 PM - 1:00 PM
Event Type: Webinar - video here

  • Zach Herman, IS PMO Manager, Information Services, UC San Diego Health
  • Nicole May, Director of PMO, UC San Diego Health


This Project Management training gives anyone the tools to manage a project today. It removes the hurdles often presented by the Project Management Body of Knowledge and provides a common-sense approach to managing Information Services projects. This methodology has been provided to Executives, Certified Project Managers, Help Desk Staff, Engineers and other job classes in Information Services and enabled an expansion of Project Management capabilities in the IS organization. Over 500 individuals have been trained on this method at UC San Diego Health.

February 2021


January 2021


December 2020

Process Landscape

Date: Tuesday, Dec 8, 2020
Time: 10:00am - 11:00am
Location: Zoom
Event Type: Webinar
Presenter: Prachi Raheja

Imagine you walk into a department that is slowed down by functional silos, multiple hand-offs, unacceptable delays and backlogs. You are brought in to help. In your core, you know that you need to examine the processes behind all the work that's happening in this area. Everyone is bringing questions to you, and you find yourself thinking, Where do I start? I am not sure I know enough about processes to ask the right questions. What can you do to surge your awareness, build consensus and up the collaboration game, while forging your way to approach process analysis?

PDF slides of presentation.

November 2020


October 2020


September 2020


August 2020


July 2020


June 2020

Palooza Tuesdays

Date: Tuesdays in June, varies
Time: Varies
Location: Zoom - registration required
Presenter: Varies

Notes: Check out these new sessions from the Process Palooza team. Topics, times and registration information can be found on their information page.


Campus Lisa

Date: Postponed until 2021
Notes: See Campus Lisa website for more information


May 2020

Exploring the Magic of Liberating Structures

Date 1: Tuesday, May 5, 2020  1:00pm -2:00pm
or  Date 2: Wednesday, May 6, 2020  11:00am - 12:00pm
Location: Zoom - registration required (see below)
Event Type: Workshop
Presenter: Melani Roberson (UC San Diego) and Marie Logan (UC Santa Cruz)

Whether Liberating Structures is new to you or you want to learn to modify the method for use when you’re not face to face, this workshop is for you. In a unique collaboration between UC Campuses, Melani Roberson (UC San Diego) and Marie Logan (UC Santa Cruz) are experienced practitioners of this group facilitation technique and have adapted it for use with virtual platforms. You will be introduced to the fundamentals of Liberating Structures and take part in an online group experience. You can expect to be able to use these new skills right away in any group setting! 

Contact Melani Roberson with any questions or more information.

Tuesday, May 5, 2020 []   1:00 a.m. - 2:00 p.m.

Register at <<removed>>


Wednesday, May 6, 2020 []   11:00 a.m. - 12:00 p.m.

Register at  <<removed>>


Palooza Tuesdays

Date: Tuesdays in May: 12, 19, 26
Time: Varies
Location: Zoom - registration required
Presenter: Varies

Notes: Check out these new sessions from the Process Palooza team. Topics, times and registration information can be found on their information page.

April 2020

No official events.

March 2020

Mindfulness, Resilience & Managing Change

Date: Wednesday, March 4, 2020
Time: 1:00pm - 3:00pm
Location: Price Center East Ballroom
Event Type: Workshop
Presenter: Keynote, Pandit Dasa

We are pleased to invite you to the 2nd Annual Staff Symposium hosted by the Office of the Executive Vice Chancellor. The Enterprise Systems Renewal implementation has brought extensive change for our institution. In an effort to provide tools and resources to support our staff during this transition, mindfulness leadership expert Pandit Dasa will be our keynote speaker discussing mindfulness and resilience in the workplace during times of change. It is our goal and hope to use this time of change as a chance to support one another and grow together while revitalizing our campus business processes.

Note:  Light refreshments will be provided
Registration:  To register for this FREE event - click here




Process Palooza 2020 - Postponed

**This event has been postponed. Please see their website.**

Date: Wednesday, March 25, 2020
Time: 8:00am - 4:30pm
Location:  Price Center
Event Type: Workshop
Presenter: Various
Hosts:   IT Services and UC San Diego Extension

Visit Process Palooza for more information.

February 2020

Urban Monk: Exploring Karma, Consciousness and the Divine

Date: Wednesday, February 26, 2020
Time: 12:00pm - 1:00pm 
Location: Seuss Room, the Library (West Wing, Main Level)
Event Type: Book Club
Presenter: Rachel Almodovar

Looking for calm in the midst of change? Pandit Dasa, shares these techniques in his book Urban Monk: Exploring Karma, Consciousness and the Divine. The BECOP/Library Book Club will meet in the Seuss Room of the Library to discuss the book. Mark your calendars and join us to share your strategies to bring balance into your daily life.

January 2020

No official events.

December 2019

BECOP Elections Information Session Webinar

Date:  Monday, December 2, 2019
Time:  1:00pm - 2:00pm
Location:  Zoom only
Event Type:  Information Session
Presenter:  BECOP Steering Committee

Interested in having a larger role in BECOP? We are looking for members to join the BECOP Executive Board 2020. Positions include Co-Chair, Events Co-Chairs, Engagement Chair and more. Learn about these roles in this informational webinar.


BECOP Member Appreciation Social Potluck

Date:  Monday, December 9, 2019
Time:  1:00pm - 2:00pm
Location:   Horizon Room at Career Services Center
Event Type:  Social Networking
Presenter:  BECOP Hosted

We will be thanking all of our past presenters and volunteers for supporting BECOP. Light refreshments will be provided. Feel free to bring a dish to share but not necessary to attend the event.

November 2019

Pencil & Paper Data – Using the “Operator Worksheet” to take your Process Maps to the next level!

Date: Friday, November 8, 2019
Time: 12:00pm - 12:30pm
Location: Zoom
Event Type: Webinar
Presenter: Brad Sollenberger


You may view the recorded Zoom video of the presentation.

The Powerpoint Presentation and the Operator Worksheet template are available.

The current state of Current State Maps can be improved. The swim lanes, squares, and diamonds tell us the ‘What’ and the ‘Who’ but what about the “How much?” or the “How long?” and the “How often?”

But there’s no good data? No worries! In this workshop, Brad Sollenberger will walk you through how to build an Operator Worksheet, deploy it to and engage front-line staff, and use the data collected to take your current state maps to the next level!


Could've Been an Email

Date: Monday, November 4, 2019
Time: 12:00pm - 1:00pm
Location: The Library, Seuss Room (west wing, 2nd floor, main level)
Event Type: Workshop
Presenter: Ahren Crickard

Are you making progress or just surviving meetings that could've (or should've) been emails? In this workshop, you'll learn practical steps to productive meetings by: - defining topics that should *and should not* be a meeting - calculating the cost of a meeting - setting clear expectations for meetings - clarifying roles and responsibilities of attendees - creating actionable goals for meetings This interactive workshop will engage attendees in fun, participatory and collaborative activities! It will not be a list...because lists should be sent in an email.

For a copy of this event's presentation, click here.

October 2019

Continuous Improvement Summit powered by Process Palooza

Date: Thursday, October 10, 2019
Time: 8:00am - 11:30am
Location: Torrey Pines Center South, The Hive
Event Type: Workshop
Presenter: Various

Feature/share continuous improvement impacts/practical outcomes. We’ll also have lightning talk sessions going on during the that morning in the same area. This is a joint event with ITS.

All BECOP members are invited! This half-day conference focuses on continuous improvement and its impact at UC San Diego.

Topics include:

  • Executive perspectives on efficiencies and lean processes
  • Case studies: real campus challenges, real results
  • Poster gallery of high-impact projects
  • Lean for leaders

Limited seating, so act now. Learn more and register at

Share Your Success at the Continuous Improvement Summit Poster Session!

Do you have a process improvement project you would like to highlight? BECOP is hosting the Project Poster session at the Continuous Improvement Summit on October 10, and will feature recent projects that have had a positive impact across campus. Not only will the posters be displayed for the entire event for attendees to view, but they will also be posted on our website.
Never created a poster before? Don't worry, we've got you! Check out our poster templates to help you get started. Feel free to be creative with graphics and colors! The deadline for poster submissions is September 20. If you’d like to share your success or have any questions, please email Ivy Deane at

See POSTERS from this Summit.

Represent YOUR Community of Practice
We're looking for volunteers on October 10, during the Continuous Improvement Summit to manage the BECOP Booth.

This is your opportunity to:

  • represent your Business Excellence Community of Practice;
  • network with your Community of Practice; and
  • share and learn from others in the community!

Even if you have never attended a BECOP event before, this is a great opportunity to get involved! Sign up with our Google Sheet! Please email with any questions.


Breaking Bad: Breaking Down Large, Complex Processes and Implementations

Date: Tuesday, October 22, 2019
Time: 1:00pm - 2:00pm
Location: Price Center East Governance Chambers, 4th floor
Event Type: Workshop
Presenter: Katie Frehafer and Kevin Waldrop

Unruly, large-scale, complex business and technical processes can be daunting at best. We’ll discuss a UC San Diego pilot program in campus space scheduling used to break down complex processes into smaller, workable projects. This award winning (2019 CHEC, Focus on Efficiency Award) pilot linked multiple Lean Six Sigma Black and Green belts together and performed them in succession to simplify and ensure success.


Link to YouTube video, live recording of presenation.


audience of Breaking Bad talk

September 2019

Book Club

Date: Thursday, September 5, 2019
Time: 12:00pm - 1:00pm
Location: Seuss Room, The Library (west wing, 2nd floor, main level)
Event Type: Book Club
Presenter: Rachel Almodovar

We will be discussing “Go Together” by Shola Richards. Get ready to share your experiences and how you apply ubuntu concepts to everyday life. You do not need to read the book in order to attend this event. This is a joint event with the library. 

 Download a copy of the discussion questions.

Book Club SEP 2019 1

Book Club SEP 2019 2

August 2019

Happy Hour

Date: Wednesday, August 21, 2019
Time: 4:00pm - 6:30pm
Location: Faculty Club
Event Type: Networking Social

Join us and connect with others in the BECOP community!

July 2019

Member Spotlight: Ana Portlock and Lynn Underwood

Date: Thursday, July 25, 2019
Time: 12:00pm - 1:00pm
Location: 111A University Center 
Event Type: presentation
Presenter: Ana Portlock, Lean Bench member and Lean Six Sigma Black Belt; Lynn Underwood, ProSci Trainer

A Practical Approach for Successful Change Management: We’ve all experienced personal and organizational changes in our lives. Add to that the thought that over the next few years the entire campus will be undergoing changes related to ESR and campus expansion, and the sheer thought is overwhelming. Fortunately for us, there are strategies and tools available that can help manage these changes.
Join us for an interactive presentation on how to apply one of those methodologies, Prosci, to any change-related endeavor in your life. UC San Diego certified organizational change management practitioners, Ana Portlock and Lynn Underwood, will share some of their best practices and approaches to managing campus changes. 

June 2019


Date: Wednesday, June 26, 2019
Location: Rady School of Management 
Event Type: Panel Discussion
Presenter: BECOP Steering Committee

CampusLisa is UC San Diego's conference for IT professionals. BECOP will be presenting at BECOP. You can find more information on CampusLISA

May 2019

Improve Employee Performance with Strengths

Date: May 17, 2019

Time: 1:00PM - 2:00 PM

Location: Horizon Room, Career Center

Event Type: Workshop

Presenter: Roxanne Farkas and Lee Desser, Career Coaches in UC San Diego Career Center

Did you know that, according to Gallup research, only about 34% of employees are engaged at work, resulting in countless hours of lost productivity? We can do better. Gallup research finds that people who use their CliftonStrengths are more engaged and productive at work and 3x more likely than others to have an excellent quality of life. Research also shows that nearly 7 in 10 employees who say their manager focuses on their strengths are engaged.

This session will focus on the CliftonStrengths assessment and powerful coaching techniques to enhance employee performance and boost individual and team morale. Please note: you do not need to take the assessment in order to attend this session.

This workshop will be facilitated by Roxanne Farkas, Strengths certified Career Coach for the UC San Diego Career Center, and Lee Desser, Career Coach for the UC San Diego Career Center working on her Strengths certification.

"There is no more effective way to empower people than to see each person in terms of his or her strengths." DON CLIFTON- Father of Strengths Psychology and Inventor of CliftonStrengths

Hope to see you there! 

April 2019


Join us for BECOP’s first social event of 2019: a fun networking event at lunch.

Wednesday, April 10th

Earl Warren College Room, Price Center West


Thanks for bringing your lunch and building relationships with your fellow BECOP members. The conversation starters and networking exercises presented by Melani Roberson, Tony Nava, and Nikki Giaquinta (our BECOP Social Committee) were new, engaging and fun! 

For a copy of the presentation, please click here: BECOP Networking Event

March 2019

We hosted a workshop to learn how to effectively address incivility in the workplace with highly-engaging, memorable and actionable keynote speaker, Shola Richards!

Shola Richards, author of Making Work Work and Go Together, introduced participants to the transformative African concept of Ubuntu (pronounced, oo-BOON-too), which is translated to mean, “I am, because we are.” Additionally, Shola shared how Ubuntu, along with three powerful questions, will have the power to positively transform how we work, live and lead—starting today. Best of all, anyone can do this regardless of job rank, years of experience, level of education or professional title. Lastly, Shola presented a strategy to help the participants to deal more effectively with the challenges that they will face in their lives (professionally or otherwise), while also providing them with an additional tool to ensure that the participants stay committed to putting these strategies into action long after the keynote ends. Shola provided a powerful shot of inspiration for teams and leaders across campus.  


Date: Thursday, March 7, 2019

Time: 9:00 am - 11:30 am

Location: Price Center East Ballroom


See more of Shola Richards on YouTube, a new video posted in February 2020, TEDxSouthLakeTahoe

Ubuntu: The One Word to Change How You Work, Live and Lead 


February 2019

Process Maps GPS (Guidance, Practice & Standards) with Shawn Munro

Date: 02/05/2019
Time: 11:30 am - 12:30 pm
Location: 111A University Center  (Chancellor’s complex conference room)
Event Type: Workshop
Presenter: Shawn Munro, Jacobs School of Engineering APEX and Lean Bench Manager

Please join us for this workshop on foundational process mapping. With the Enterprise Systems Renewal coming up, Shawn Munro, Jacobs School of Engineering APEX and Lean Bench Manager, will present:

o   Basic, foundational principles of process maps

o   Types of process maps of their purpose/use

  • Differences in content, i.e., current state mapping v. future state and process levels
  • Differences in format, i.e., process landscapes, swim lanes, relationship, SIPOC, etc.

o   Campus standards for process mapping at UC San Diego

There were giveaways of Shola Richards' book "Go Together"

A recording of the event may be found here.

The slide deck may be found here. 

Process Mapping - Shape Basics may be found here.


Lucidchart Workshop

Lucidchart, a web-based diagramming and visualization tool, will be on site for a special session just for UC San Diego! The one hour workshop will provide a basic overview of the Lucidchart solution and various usage (swim lane, SIPOC, process map, and org charts). Lucidchart is a great alternative to Visio and allows for collaboration with individuals and teams of people within our outside of the University and it's available to all faculty and staff.

This is a must attend event!  This session will not be available via ZOOM however, it will be professionally recorded by UCSD and placed on Lucidchart’s You Tube channel. BE-CoP will provide a link to the video after the event.

There were giveaways of Shola Richards' book "Go Together" Shola will be a guest speaker on March 7th. 

Event Type: Presentation & Discussion

Date: Wednesday, February 27, 2019

Time: 1:30-2:30 pm

Presenter: Dave Palmer and Greg Conover

Location: 111A University Center

Track: Process Improvement


Greg Conover, Account Executive for Lucid for Education, Lucidchart

Greg is an experienced sales representative with demonstrated history of helping faculty, students and staff in higher education improve the efficiency with which they teach, learn and work with others. Prior to working at Lucid for Education, Greg worked at Pearson Education management. Greg has a Masters of Business Administration from Brigham Young University.

Dave Palmer, Customer Success Manager, Lucid for Education, Lucidchart.

Dave is an innovative leader with extensive experience working with SaaS (software as a service) products through project management, implementation, and Tier II support management. Prior to joining Lucid, Dave worked at Sidewalk, a company dedicated to educational content distribution in higher education. He partners with clients to assess needs and work cross-functionally to create operational efficiencies.


A recording of the event may be found here on BECOP’s YouTube channel.

December 2018

Process Palooza 2018

Date: 12/12/18
Time: 8 a.m – 5 p.m.
Location: Price Center West 
Event Type: Competition, Conference & Expo
Presenter: UC San Diego IT Services & UC San Diego Extension

Join us at Process Palooza!  Process Palooza is a Conference, a Competition and an Expo all rolled into one! On December 12th, UC San Diego’s ITS and UC San Diego Extension will co-host this one-day event, which showcases continuous improvement in action.

Engaging the entire campus community, we are excited to welcome over 1,000 attendees to our 2nd annual event. Free to UC and a nominal charge for non-UC attendees. Don't miss this opportunity to learn what business execllence work is taking place on campus, what resources are available, share your process and continuous improvement story and watch process improvement in action.

Don't forget the free breakfast, lunch and tours!

October 2018

Switch: How to Change Things When Change Is Hard, a Discussion with Dr. Lisa Shaffer

Date: 10/16/18
Time: 1:30–2:30 p.m.
Location: 111A Conference Room Chancellor’s Complex
Event Type: Book Club
Presenter: Dr. Lisa Shaffer
Track: All

Description: Join Dr. Lisa Shaffer on Wednesday Tuesday October 16th as she leads a discussion on Chip and Dan Heath’s bestseller Switch: How to Change Things When Change Is Hard.

Listed on BECOP’s summer reading list, packed with stories …”the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change”. While we encourage you to read the book, you are welcome to come learn more and be inspired!

About the Speaker: Dr. Lisa Shaffer has enjoyed a 44-year career in government, industry, academia, and the non-profit sector. Her experience includes positions at NASA and NOAA (the National Oceanic and Atmospheric Administration), focusing on international environmental programs; in strategic planning at an aerospace company; Scripps Institution of Oceanography, as Director of International Relations; and executive director of the UC San Diego Sustainability Solutions Institute. Lisa taught ethics, environmental strategy, and corporate social responsibility at UC San Diego. She is a former Deputy Mayor of the City of Encinitas, serving on the City Council from 2012-2016. Shaffer earned her B.A. in political science from the University of Michigan, and her Ph.D. in public policy from the George Washington University, followed by an MBA from UC San Diego. Currently she is working as a writer and consultant.

Presentation: Switch: How to Change When Change is Hard  (coming soon)

Recording: Due to an intranet failure there is no recording available for this presentation.


BECOP Strategic Planning Session

Date: 10/23/18
Time: 11:30–2:30 p.m.
Location: 111A Conference Room Chancellor’s Complex
Event Type: Lunch Meeting
Presenter: BECOP Steering Committee

Track: All


The Business Excellence Community of Practice is inviting all members to lunch and join us for a Strategic Planning session where your input will shape the future of the community for 2019. Please RSVP (accept yes) by Wednesday, September 19th as this will inform us of how many people to order catering for.


September 2018

BECOP Booth at Research Administrator Appreciation Day (RAAD)

Event Type: Booth
Date: 9/7/2018
Time: 10 a.m. - Noon
Presenter: N/A
Location:  Price Center East Ballroom and John Muir Room
Track: All 

Event Description. Research Administrators serve an important role in supporting research which is why we want to annually celebrate the critical role they play at UC San Diego. Research Administrator Appreciation Day is one of the biggest events that the RA Training Program hosts. We always look forward to this day to appreciate all the hard work that research administrators put in to everything they do!

Managing Change at UC San Diego:  ESR as an example, a discussion with Dr. Bernadette Han.

Whether we’re involved in implementing new services, upgrading systems, improving processes, or just checking off a task in our to-do list, we are contributing to change at some level. Change impacts people and how they work, and people’s level of adoption can make or break the success of the change. There’s no “one-size-fits-all” approach to change management. Come find out about change management strategies, approaches, real-life examples and tools. Bring your experience to share.

Event Type: Presentation & Discussion
Date: Tuesday September 25, 2018
Time: 10:00-11:00 am
Presenter: Dr. Bernadette Han
Location: Governance Chambers, Price Center East 4th floor
Track: All 

Speaker: Dr. Bernadette Han currently serves UC San Diego as Director, Staff Education & Development and Director of Strategic Organizational Change Management for ESR.  UC San Diego Staff Education & Development (SED) is a multi-function division of the Human Resources Department that consists of Learning & Development, Organization Development, and Learning Technologies. SED is responsible for providing complex organization development consulting services and programs, instructor-led and e-learning, instructor support, enrollment management, development and coordination of major professional development programs and processes for UCSD employees; coordination of systemwide development programs and processes for the campus,  self-study library acquisition and administration, administration of the UC Learning Center, oversight of professional development policies and use of educational benefits. SED supports two training facilities, instructor led classes, e-learning, thousands of course enrollments and compliance training reporting. 

Presentation & Recording are made available upon request: contact Dr. Bernadette Han (

August 2018

Employee Engagement During Times of Change

Event Type: Presentation & Discussion

Date: 8/20/2018

Time: 12:00pm - 1:00pm

Presenter: Christi Gilhoi, Employee Engagement Manager, Qualcomm

Location:  Price Center Eleanor Roosevelt College (ERC) Room, 2nd Floor

Track: All 

Description: Join Christi Gilhoi, Employee Engagement Manager, Qualcomm as she leads a discussion on Employee Engagement During times of Change. Christi Gilhoi is responsible for designing and executing global employee engagement and recognition programs for Qualcomm. These programs support family, financial, cultural, wellness and personal development initiatives and campaigns through Qualcomm’s global campuses; in short, family, finance and fun! She also oversees cultural arts and philanthropy engagement in the San Diego community. Qualcomm is currently working to drive growth in mobile and capitalize on the opportunity of mobile intersecting a broader set of industries, such as automotive, the Internet of Things, networking and mobile compute. Christi is working to keep their employees engaged and excited to execute.

Employee Engagement Presentation 

July 2018

Checklist Manifesto with Will Ford

Date: 7/25/18

Time:  12:00pm - 1:00pm

Location: EBU1 1103A (Boardroom) Jacob School of Engineering, 1st Floor

Event Type: Book Club

Presenters: Will Ford, Director, Project Management Office for UC San Diego Health

Track: All

Remote Access:  Zoom or Telephone: Dial: +1 646 558 8656 (US Toll) or +1 408 638 0968 (US Toll), Meeting ID: 858 822 4311

Description: Join Will Ford, Director, Project Management Office for UC San Diego Health, on Wednesday July 25th as he leads a discussion on Atul Gawande’s bestselling book Checklist Manifesto

In a review, author Malcolm Gladwell states, “The Checklist Manifesto, begins on familiar ground with his experiences as a surgeon. But before long it becomes clear that he is really interested in a problem that afflicts virtually every aspect of the modern world—and that is how professionals deal with the increasing complexity of their responsibilities.”

Listed on BECOP’s summer reading list, you may want to dive into this book now! While we encourage you to read the book, you are welcome to come learn more and be inspired!

Checklist Manifesto Presentation World Health Organization Surgical Safety Checklist

Summer 2018

Event: Summer Reading List
 Event Type: Book Club
 Date: Summer 2018
 Presenter: BECOP
 Location:  Self-paced
 Track: All 

Summer Reading List

Based on your input we’ve prepared a reading list for your summer vacations and days at the beach! 

  • Checklist Manifesto:  Amazon Link  
    • Wednesday July 25, 2018, Noon to 1:00pm, Location: EBU1 1103A (Boardroom) Jacob School of Engineering, 1st Floor.  
    • Join Will Ford, Director, Project Management Office for UC San Diego Health, on Wednesday July 25th as he leads a discussion on Atul Gawande’s bestselling book Checklist Manifesto.
  • Switch: How to Change When Change is HardAmazon Link  
    • Tuesday October 16th,1:30pm -2:30pm, Location: To be confirmed.  
    • Join Dr. Lisa Shaffer as she leads a discussion on Chip and Dan Heath’s bestseller Switch: How to Change Things When Change Is Hard. Listed on BECOP’s summer reading list, packed with stories …”the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change”. 
  • Making Work Work Amazon Link
  • Lean for Higher EducationAmazon Link
  • Hitchhikers Guide to Lean: Lessons from the Road: Amazon Link
  • Primal Leadership:  Amazon Link
  • Leading Change (change management): Amazon Link  

What are you reading this summer? Please share with the group on our discussion thread here:

June 2018

Making Every Project a Success!

Date: 6/27/18

Time: 1:30–2:20 p.m.

Location: Campus LISA, Rady School of Management - Room 1E106 (map)

Event Type: Panel Presentation


  • Mojgan Amini, Director Process Management & Continuous Improvement, IT Services
  • Ahren CrickardOffice of Executive Vice Chancellor, Academic Strategic Initiatives
  • Shawn Munro, Senior Business Process Analyst, Jacobs School of Engineering
  • Monique Pascucci, Organizational Consultant/Senior Project Analyst, Office of Program Management and Business integration
  • Bradley SollenbergerSenior Strategic Initiatives Analyst, OSI
  • Lynn Underwood, ESR IT Organizational Change Management, IT Services 

Track: All

Registration: Requires Campus LISA registration:

Description: A day-long (and free) conference focused on IT, Campus LISA is an annual event that brings together the campus technical community. Attend all, or as much of the conference as you’d like, but don’t miss the BECoP presentation.

Whether you're a business analyst, a programmer, or systems admin, it's imperative to understand that it takes all types of skills and expertise to effectively plan, execute and deliver an outstanding solution – no one can do it alone. The Business Excellence Community of Practice (BECOP) is a consortium of practitioners in the areas of Organizational Change Management, Continuous Improvement based on Lean Six Sigma, and Project Management. These professionals share interests as change agents, business improvement practitioners, project managers and strategists to foster operational excellence. Come learn how you can ensure project success by layering key concepts during the project lifecycle. Bonus content includes a glimpse into Process Palooza and the Lean Bench, programs that are supported by BECOP.

In addition to the BECOP session “Make every project a success” at 1:30 p.m., there are a few other sessions that you may want to catch:

  • 10:15 a.m. – 11:05 a.m.: “This is going to hurt. How creating a culture of feedback through radical candor can drive results collaboratively” by Ahren Crickard
  • 3 p.m. – 3:50 p.m.: “How to get out of your own way. Get better at facilitating your own career success.” by Allison Flick and Jessica Hilt

Making Every Project a Success

May 2018

Project Momentum

Date: 5/30/2018

Time: 1–2 p.m.

Location: Price Center Eleanor Roosevelt College (ERC) Room, 2nd Floor

Event Type: Panel Discussion

Presenter: Tana Troke-Campana, Bill Homan, Bradley Sollenberger

Track: All

Project Momentum Presentation

Jacobs School of Engineering Project Support Guidelines

April 2018

March 2018

Making Project Planning a Success

Date: 3/26/2018

Event Type: Presentation & Discussion

Presenter: Prachi Raheja

Track: Project Management

Making Project Planning a Success

February 2018

Current State - Find Out What Really Happens


Event Type: Presentation & Discussion

Presenter: Sara Danford, (Moinque Pascucci), Lynn Underwood

Track: All (Project Management, LSS Process Improvement, Change Management)

BECOP Current State Group Notes

Understanding Current State 2018

January 2018

Leading Teams and Creating Effective Organizational Change - "Radical Candor" by Kim Scott

Date: 1/19/18

Event Type: Book Club

Presenter: Ahren Crickard

Track: Change Management

January Bookclub Presentation

December 2017

Three Most Underutilized But Effective Lean Tools

Date: 12/18/17

Presenter: Bradley Sollenberger

Track: Lean Six Sigma

Go Lean Six Sigma Template